Consumer Education


The Banking Sector Education and Training Authority (BANKSETA), in partnership with The Banking Association South Africa (BASA) and Micro Finance South Africa (MFSA), Large Non-Bank Lenders Association (LNBLA), National Motor Financiers Association (NMFA), National Clothing Retail Federation of South Africa (NCRF) and the Consumer Goods Council of South Africa (CGCSA) have identified a clear need to improve the level of consumer credit education in South Africa. Consumer credit education material has been developed that can be used by the industry in their consumer engagement and education strategies, to assist in educating consumers about responsible borrowing behaviour.

BANKSETA, in partnership with the above-mentioned institutions, is taking a role of educating the South Africa general public and in particular, consumers of credit about proper financial management skills and of the risks and benefits associated with credit.

The aim is to create awareness of this initiative with stakeholders and the credit providers in terms of the implementation and roll-out of this consumer education content


The content and design of this training material were commissioned and funded by BANKSETA for the banking and microfinance sector. The final content contained in this material and all associated course activities is the proprietary intellectual property of BANKSETA.

This material is only a guide, and the BANKSETA cannot be held liable for any misuse or misinterpretation of its contents and/or any other use thereof that may lead to damages or loss.

The use of this material entails the acceptance of these terms of use and indemnifies BANKSETA as well as any other parties involved in its development from any potential third-party claims for damage or loss.

Credit-providing institutions may make use of this material for non-commercial, educational purposes only. By using in full, or in part, the consumer education material, you accept and agree to the principles or rules of use as outlined in the guidelines document and will abide by them.

If you do not agree to these terms of use, please do not make use the consumer education material.


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