BANKSETA Women’s Development Programme - 2007 Candidate Profile Name: Fazila Dawood Current Title: Manager: Administration Bank: Absa Academic Credentials: The academic credentials of Fazila Dawood include a Certificate in Financial Services and Diploma in Marketing through Damelin in conjunction with the Institute of Bankers. She is in the process of completing an Advanced Diploma in Marketing. On completion she will be accredited and accepted as a Certified Affiliate of the Institute of Bankers CAIB (SA). Fazila has also completed Level 1 as a certified affiliate of the Association of Unit Trusts, now known as the Association of Collective Investments. She has also completed the Financial Advisory and Intermediary Services qualification (FAIS NQF Level 5) for Collective Investments. She is in the process of being registered as a representative of FAIS with the Financial Services Board (FSB). Current Work Description: Fazila’s current responsibilities include managing both the Administration and Call Centre departments of her business unit namely, Absa Fund Managers. The duties encompassed within this role include the overseeing of day to day processes such as investments, redemptions, income distributions, debit orders, statement distribution, etc. She is also responsible in managing the client’s experience by keeping abreast with industry developments whilst still keeping in sync and meeting the needs and requirements of the current target market. This objective requires the ability to explore ideas of doing things better and more efficiently whilst still maintaining the interests of the client at heart. She has gained great insights into operational risk and business continuity through her role as the Business Continuity Coordinator for the business unit. Business Credentials and Skills: Fazila has gained a wealth of experience in the Investment area of financial services. She has been fortunate in having the opportunity of working in different departments ranging from administration, marketing and the Call Centre. Her passion however lies in customer relations ensuring that the customer’s needs are consistently met through the highest service standards possible. Personal and Professional Learning Objectives: Fazila Dawood’s learning objectives for this programme are: Personal development Effective inter and intra personal skills for effective leadership Skills to formulate and realize strategic intent. Personal Information: If you wish you may offer a brief paragraph on your personal interests and your family. Is there anything that you would like someone to know about your personal life?